SKYLOTEC is a brand that stands for the highest level of safety in industry and mountaineering. High quality standards are part of our basic understanding, so that people can work and climb reliably and safely at heights. In the case of brand-new SIRIUS abseiling devices manufactured before September 2020, a functional deviation was discovered. As a precautionary measure, SKYLOTEC calls on owners and users to carry out a functional test of the descender device.
Below you will find instructions for function check and answers to the most frequently asked questions.
If you have any further questions, please contact us.
Which products are affected?
All SKYLOTEC SIRIUS descenders (A-050) manufactured before September 2020. You can see the date of manufacture on the product:
What kind of fault is it?
With the SIRIUS descender from SKYLOTEC, a deviation in the functionality of two brand-new devices was discovered. When the handle was pulled to the panic stop position the function of the device was jammed and descents will not be possible. The reason for the blockage is due to tolerances between the rivet of the handle and the cam (a non-visible internal part).
What are the implications for safety?
This deviation does not in any way reduce the strength or braking ability of the SIRIUS. There is no danger that the SIRIUS will release the rope or that the user will slip down the rope. The user would remain on the rope unable to descend, ascend with the SIRIUS is still possible and safe.
In regular working environments, rescue plans should be in place and such incidents resolved without health consequences. In some rare circumstances the inability to descend might represent risks.
How does the function check work?
Deviations in the tolerance can be detected easily and without danger by the user testing the device for function before use in a safe environment.
- Put the SIRIUS in the upside down position.
- Without inserting the rope, press the cam closed.
- Pull the handle over its full swath of rotation to its terminal panic stop position while still pressing the cam closed (figure 2 and 3).
- Slowly return the handle in the locked (park) position to reset the system.
- Repeat step 3 and 4 a couple of times.
- During all pulls of the handle the cam must react to the pull by gradually rotating and finally clicking back in the closed position in the panic stop phase.
| 1. Press the cam closed while pulling the handle. | 2. Pull the handle and check if the cam is reacting. |
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| 3. Pull the handle in its terminal position and let the cam click into the 2nd stop. | 4. Reset the handle by locking it and repeat the process. |
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How does it work to send in or complain about the device?
Return directly to SKYLOTEC:
In order to process the return quickly and conveniently, you can create your return label here for a free delivery with GLS. The costs for sending the products via another parcel service provider cannot be covered. Please make sure to include our return form with your return.
SKYLOTEC GmbH
Service Center
Precautionary Inspection Check of SKYLOTEC SIRIUS
Im Mühlengrund 6-8
56566 Neuwied Germany
Return by the retail store:
You can send in your SIRIUS through the dealer from whom you originally purchased the product. Bring your defective device and your proof of purchase to your dealer, who will then arrange the shipment to SKYLOTEC. Please make sure to include our return form with your return.
SKYLOTEC GmbH
Service Center
Precautionary Inspection Check of SKYLOTEC SIRIUS
Im Mühlengrund 6-8
56566 Neuwied Germany
How long does the exchange take?
The replacement takes approximately 10 working days. Custom regulations specific to each country may result in delivery delays.
Is it possible SKYLOTEC issues me a refund for the returned SIRIUS?
No refunds are possible.
Please do not hesitate to contact us by phone, e-mail or contact form if you have any further questions.
We are here for you.
Telephone: +49 2631 - 96800
E-Mail: [email protected]